Quality and Safety Specialist

Lead and support the development of the client Quality & Safety Management Systems, including:

• Lead and develop all aspects of Quality & Safety Management Systems to fulfil healthcare regulation and accreditation. This includes all quality development as well as clinical and non-clinical risk management.
• Lead and support the development of quality improvement initiatives to improve the effectiveness of care and service delivery
• Implementation of risk management systems such as incident identification and complaints processes.
• Enhance systems for ongoing patient/client/resident involvement, e.g. focus groups
• Assist and support Incident Investigations
• Develop the use of performance measurement systems in healthcare, e.g. Clinical Audit
• Develop clients understanding and fulfilment of regulations including:
  • Joint Commission International (JCI)
  • CHKS
  • HIQA
  • ISO
  • HPRA
  • National and International Best Practice
• Lead in the undertaking of Systems Analysis, Serious Incident Reviews and Safeguarding Invetsigations
• Develop and educate re process control and the use of Policies & Procedures Framework, including:
  • Understand the needs and requirements of client regulations
  • Develop policies and procedures based on evidence based best practice
  • Work with care staff implementing policies and procedures
  • Process mapping key care and non-care processes

• Provide training and education programmes relating to (example):
  • Quality & Safety Management Systems
  • Public & Patient Involvement
  • Incident Management
  • Risk Management
• Utilisation of the Quality Management Information Systems:
  • Management of HCI projects through QMIS
  • Review and monitoring of information
  • Providing client liaison and support with regards to QMIS
• Development of Client Relationships:
  • Develop strong ongoing relationships with current clients
  • Ongoing client communication
  • Ensure on-going evaluation of client satisfaction
  • Developing and administer structured feedback from clients
  • Sharing expertise with clients
  • Using feedback from observations and participants, and ideas from research, training courses and colleagues to develop performance.

2.0 General Responsibilities:

The Quality & Safety Specialist is responsible for supporting the HCI Quality Management System (QMS) as follows:

• Developing, implementing, maintaining and improving the process, and associated procedures, of the services provided by HCI.
• Recording, managing and addressing all allocated non-conformances in a timely and effective manner and in accordance to the applicable procedure.
• Completing all specific audit activities as identified by the Quality Manager in accordance to the applicable procedure.
• Ensuring that all relevant regulatory requirements related to the service being provided by HCI, are considered and incorporated during provision of that service.